Find answers, guides, and launch support.

Use this help center to understand DrayMatch modules, onboard teammates, search shipment data, manage billing, and get support from the team.

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Common questions

Commonly Asked Questions

Getting Started

What is DrayMatch?

DrayMatch is a platform for container-connected logistics teams. It combines gateway discovery, company lists, shipment search, analytics, and guided help across one product ecosystem.

Getting Started

How should a new team get started?

Start by confirming company access, inviting the right teammates, and choosing one first workflow. Most teams begin with DrayPortal for market discovery, DrayList for provider organization, or DraySearch for shipment research.

Account and Billing

How much does DrayMatch cost?

The website describes DrayMatch as a company subscription with unlimited users for teammates on the same company account. Contact sales or support for current billing setup and plan details.

Product Modules

What can I search in DraySearch?

You can search shipment history by container number, bill of lading, company, commodity, HS code, port, rail ramp, and related filters.

Product Modules

What does Atlas do?

Atlas helps answer grounded questions about platform usage, contacts, providers, and workflows so users can get to the right screen or next action faster.

Data and Accuracy

How do I submit a data correction?

Send the exact record, what currently appears, what should appear instead, and any supporting context. That helps the team validate the correction faster.

Browse topics

Find the right help area

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Getting Started

Understand what DrayMatch is and how the modules work together.

Gateway intelligence

DrayPortal

Use the map-based network view for ports, ramps, markets, and providers.

Network workflow

DrayList

Save companies, organize My Network, and manage repeatable provider research.

Shipment search

DraySearch

Search shipment history by container, bill of lading, company, commodity, HS code, port, and ramp.

DrayTrends

Read shipment mix, carrier activity, lane patterns, and port-versus-rail movement.

Atlas

Ask grounded questions about contacts, providers, workflows, and platform usage.

Billing and Account

Manage subscriptions, teammate access, browser requirements, and account basics.

Support and Data

Request data corrections, report duplicates, and send support requests with the right context.

Popular guides

Detailed walkthroughs

View all guides

5 min readGetting Started

What is DrayMatch?

A plain-language overview of the DrayMatch platform and its product modules.

6 min readGetting Started

Launch checklist for new teams

A first-week checklist for setting up a DrayMatch company workspace.

7 min readDraySearch

Search shipment history in DraySearch

A practical guide to searching shipment data by the right field.

6 min readDrayList

Build your first My Network list

Turn company discovery into an organized working network.

5 min readAtlas

Ask Atlas better questions

Prompt patterns that help Atlas return useful, grounded guidance.

5 min readSupport and Data

Request data corrections

How to submit useful context for profile, contact, duplicate, or shipment data issues.

Support

Still need help?

Send us the company name, account email, module you are using, and the result you expected. That context helps support route the request faster.

Contact Support Open DrayMatch

Account and billing

Company subscription, invoice, cancellation, and teammate access questions.

Data corrections

Company profile updates, contact corrections, duplicate records, and missing providers.

Product guidance

Help choosing the right workflow across DrayPortal, DrayList, DraySearch, DrayTrends, and Atlas.

Review common questions