Help

Guides

All Help Guides

Use guides when you need a fuller walkthrough than a FAQ answer, including setup, product workflows, and support context.

12 guides

Detailed walkthroughs

5 min readGetting Started

What is DrayMatch?

A plain-language overview of the DrayMatch platform and its product modules.

Read guide
6 min readGetting Started

Launch checklist for new teams

A first-week checklist for setting up a DrayMatch company workspace.

Read guide
3 min readGetting Started

Supported browsers and access basics

Browser support, desktop guidance, and basic access expectations.

Read guide
4 min readBilling and Account

Invite teammates to your company account

How team access works for company subscriptions.

Read guide
5 min readDrayPortal

Use DrayPortal for gateway intelligence

When and how to start with the map-based DrayPortal experience.

Read guide
6 min readDrayList

Build your first My Network list

Turn company discovery into an organized working network.

Read guide
4 min readDrayList

Export filtered results

Prepare filtered company or shipment results for offline review.

Read guide
7 min readDraySearch

Search shipment history in DraySearch

A practical guide to searching shipment data by the right field.

Read guide
6 min readDrayTrends

Read DrayTrends dashboards

How to interpret high-level shipment analytics and market views.

Read guide
5 min readAtlas

Ask Atlas better questions

Prompt patterns that help Atlas return useful, grounded guidance.

Read guide
4 min readBilling and Account

Company subscription and billing basics

How pricing, users, and cancellation work for a company account.

Read guide
5 min readSupport and Data

Request data corrections

How to submit useful context for profile, contact, duplicate, or shipment data issues.

Read guide

Support

Still need help?

Send us the company name, account email, module you are using, and the result you expected. That context helps support route the request faster.

Contact SupportOpen DrayMatch

Account and billing

Company subscription, invoice, cancellation, and teammate access questions.

Data corrections

Company profile updates, contact corrections, duplicate records, and missing providers.

Product guidance

Help choosing the right workflow across DrayPortal, DrayList, DraySearch, DrayTrends, and Atlas.

Review common questions